we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. you’ll also need the receipt or proof of purchase.

to start a return, please contact us at hello@yahra.co.uk.
if your return is accepted, we’ll send you instructions on how and where to send your package.

the cost of the return will be the responsibility of the consumer and it is advisable that all returns are sent using a proof of delivery service. items sent back to us without first requesting a return will not be accepted.

contact us for any returns questions at hello@yahra.co.uk

we will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. if approved, you’ll be automatically refunded on your original payment method.
please remember it can take some time for your bank or credit card company to process and post the refund.

certain items, such as beauty products cannot be returned.
please get in touch if you have questions or concerns about your specific item.

unfortunately, we cannot accept returns on sale items or gift cards.

the quickest way to exchange an item is to request the return of your current item, and begin a new purchase.

please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item.